Resume · Vernon, Arizona
Jeffrey J. Waters
Founder & Software Developer | Semiconductor Manufacturing Specialist | Behavioral Health Technician
Professional Summary
Multidisciplinary professional with more than 30 years of experience spanning AI-assisted software development, semiconductor manufacturing, high-energy physics research instrumentation, defense electronics, recovery-support services, pharmacy operations, hospitality, and retail leadership. Known for disciplined troubleshooting, clear documentation, customer-facing technical support, process control, safety execution, and calm performance in high-accountability environments. Currently founder of Walter Claw Software LLC, building practical Mac and Windows desktop tools with modern AI-agent workflows while drawing on decades of mission-critical operations experience.
Selected Career Highlights
- Founded Walter Claw Software LLC in 2026 and built a focused desktop software product line for creators, small teams, transcript workflows, bug-report handoffs, YouTube banner checks, and app icon packaging.
- Spent approximately 21 years supporting Intel semiconductor manufacturing operations through AG Associates/STEAG and Intel Corporation, including Fab 12, Fab 22, and Fab 32 in Chandler, Arizona.
- Solved a critical signal-integrity problem involving FASTBUS high-speed data acquisition electronics for CERN, leading to technical travel to CERN in Geneva, Switzerland and Heidelberg University in Germany.
- Transitioned into behavioral-health work after achieving long-term sobriety, supporting men in recovery through one-on-one assistance, group facilitation, recovery classes, and clinical documentation.
Professional Experience
Founder & Software Developer · Walter Claw Software LLC
- Founded an Arizona software company focused on practical desktop tools for creators, small teams, and developer-facing workflows.
- Designed, built, packaged, and distributed Mac and Windows desktop applications through Microsoft Store, Apple App Store, and direct-download channels.
- Created product workflows for YouTube transcript fetching, transcript cleanup, bug-report/repro-packet generation, YouTube banner safe-area checking, and app icon bundle creation.
- Use AI-agent workflows, primarily Hermes Agent, to organize projects, refine requirements, generate implementation plans, test features, write support content, and iterate on product design.
- Manage the company website, product positioning, support documentation, release notes, store listings, user-facing copy, and direct customer-support channels.
Behavioral Health Technician · Waypoint Recovery
- Provided direct one-on-one behavioral health support and counseling to men in residential recovery while maintaining strict professional boundaries, confidentiality, and therapeutic accountability.
- Facilitated group therapy sessions and led instructor-led recovery classes, preparing and delivering educational presentations followed by interactive question-and-answer discussions to build practical recovery skills and self-awareness.
- Owned all clinical documentation, accurately recording individual sessions, group participation, and class outcomes in the behavioral health record system to ensure continuity of care, regulatory compliance, and proper billing support.
Head Cashier · Lowe's Home Improvement
- Led front-end operations, overseeing cashier team workflow, providing overrides, resolving complex customer issues, and ensuring a smooth, positive checkout experience for all customers.
- Managed daily opening and closing of the front end, supervised cash handling procedures, performed accurate cash intake and outtake, and maintained full accountability for register accuracy.
- Trained, coached, and supported cashiers while delegating tasks, monitoring breaks, and maintaining a clean, safe, and well-organized front-end environment.
Electronics Service Engineer · Dynamic Power Sources LLC
- Managed day-to-day operations of a cryptocurrency mining colocation and hosting facility, overseeing client miner installation, 24/7 performance monitoring, hash rate optimization, temperature control, and uptime for ASIC and GPU mining equipment.
- Applied extensive semiconductor manufacturing and electronics troubleshooting experience to diagnose, repair, and maintain mining hardware, server components, power distribution systems, and high-density computing infrastructure in a multi-megawatt environment.
- Maintained and optimized network infrastructure including fiber optic connectivity, mining pool integration, and cybersecurity measures to ensure secure and reliable operation between hosted miners and external pools.
- Supported power management and high-voltage electrical systems in coordination with the facility’s electrical team and local cooperative, ensuring safe, efficient, and continuous operation of the mining infrastructure.
- Delivered technical support to hosting clients, managed equipment onboarding, performed repairs, and provided optimization guidance while maintaining facility security, monitoring systems, and overall operational reliability.
Pharmacy Technician Trainee · Safeway Pharmacy
- Supported prescription fulfillment by accurately retrieving, counting, labeling, and preparing medications under direct pharmacist supervision while maintaining strict attention to detail and patient safety.
- Delivered excellent patient-facing service, assisted with prescription drop-offs and pick-ups, processed insurance claims, handled refill requests, and updated patient profiles in the pharmacy system.
- Managed medication inventory, stocked shelves, performed inventory counts, and helped maintain a clean, organized, and professional pharmacy environment.
Night Auditor · Wyndham WorldMark
- Managed overnight front desk operations at a Wyndham timeshare resort, delivering guest services including check-in/check-out, reservation updates, and issue resolution until closing.
- Conducted comprehensive nightly audits, verifying revenue, reconciling ledger accounts, posting room rates and taxes, and preparing accurate financial and operational reports for management.
- Ensured smooth shift transitions by maintaining confidentiality of guest information and providing detailed handoff briefings to the morning team on outstanding requests and issues.
Senior Grade 57 Semiconductor Manufacturing Technician · Intel Corporation
- Sustained high-volume semiconductor manufacturing operations through complex maintenance, repair, and qualification of Rapid Thermal Processing equipment, precision wafer-handling robotics, hazardous gas delivery systems, and associated process control systems in a cleanroom environment.
- Performed advanced troubleshooting, calibration, and preventive maintenance on sophisticated semiconductor processing tools, utilizing Statistical Process Control, defect analysis, and data-driven methods to maintain process stability and maximize equipment uptime.
- Led technical teams, developed and executed preventive maintenance programs, and trained personnel on safety protocols including Control of Hazardous Energies while collaborating closely with engineering to integrate new technology and improve operational reliability.
- In final two years, transitioned to Intel's Remote Operations Center, remotely operating and monitoring Chemical Vapor Deposition toolsets from centralized ergonomic workstations using comprehensive real-time monitoring systems.
Field Service Engineer · AG Associates / STEAG Electronic Systems
- Hired as part of a four-person field service engineering team supporting Intel Fab 12 under a five-year Rapid Thermal Processing equipment support contract.
- Performed on-site installation, process qualification, maintenance, repair, customer training, and engineering support for RTP semiconductor manufacturing equipment.
- Covered 24/7 fab operations across assigned shifts, beginning on night shift and later moving to day shift; became the sole remaining AG/STEAG field service engineer on-site during the final contract year.
- After the Fab 12 site contract ended, worked from STEAG's Arizona Research Park office supporting Motorola sites in the Phoenix area and traveling to Intel sites outside Fab 12 until Intel direct-hire eligibility was satisfied.
Voice Response Systems Support · Syntellect
- Installed, configured, and integrated Syntellect VocalPoint IVR systems — powered by IBM DirectTalk/2 running on OS/2 — into diverse customer PBX and network environments nationwide.
- Performed 2-3 full system installations per week, traveling to client sites to deliver complete turnkey solutions, including telephony integration, network connectivity supporting Token Ring and Ethernet, and custom application development.
- Utilized REXX scripting and OS/2 system tools to customize voice response applications and troubleshoot complex multi-vendor telephony configurations.
Electronics Technician · LeCroy Corporation
- Manufactured, tested, troubleshot, calibrated, and provided field support for high-speed data acquisition electronics used in high-energy physics experiments at leading research facilities worldwide, including CERN.
- Worked across multiple product lines from legacy NIM and CAMAC systems through FASTBUS and VME modular architectures, supporting precision timing, signal acquisition, and multi-channel data readout for particle accelerator experiments.
- Thrived in a highly technical R&D environment surrounded by PhD physicists, engineers, and programmers, working with early PC-based test systems featuring legacy 8-inch floppy drives on CAMAC test computers and custom low-level software, while immersed in digital signal analysis, high-speed electronics, and precision test instrumentation.
- Diagnosed and resolved critical signal-integrity and timing issues on FASTBUS modules supporting CERN experiments, resulting in technical collaboration trips to CERN in Geneva, Switzerland and Heidelberg University in Germany.
Electronics Assembler · Motorola Government Electronics Group
- Assembled and performed quality assurance on AGM-122 Sidearm anti-radiation missile systems at Motorola's Government Electronics Group.
- Specialized in SIDEARM missile nosecone radar seeker assemblies, including precision radar antenna gimbal balancing in a cleanroom environment while maintaining Secret security clearance and mil-spec certification.